The average American spends more than $7,000 on vehicle related expenses for every 15,000 miles of driving. Most of us pull out the checkbook or credit card with the nagging fear that we are being overcharged. One reason we feel exploited: Most vehicle owners are unaware of the extensive training and certification automotive technicians undergo throughout their careers, therefore we lack confidence in the technician's ability.

We also lack confidence in our ability to understand and communicate our automotive needs. Study after study reveals that consumers find automotive repairs and maintenance experiences stressful.

So, what's a car-owner to do? How can you ensure successful and stress-free repair and maintenance experiences? This online brochure is designed to help you have a better understanding of the procedures used to repair a vehicle today, the skills and experiences your technician has, and how you can partner with your repair facility to keep your vehicle on the road.

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